About
Welcome to Cozy Craft, your go-to online furniture store for high-quality and affordable furniture. We pride ourselves on providing our customers with the best experience, from our fast delivery to our exceptional customer service. Our furniture is crafted with care and precision, ensuring that each piece is not only beautiful but also durable. We believe that everyone deserves to have a cozy and comfortable home, which is why we offer reasonable prices without sacrificing quality.
Our team is dedicated to making your shopping experience as seamless as possible, and we are always here to answer any questions you may have. Whether you're looking for a new, a stylish coffee table, or a cozy bed, we have everything you need to make your home feel like a sanctuary. Shop with us today and experience the Cozy Craft difference!
Our Team
FAQ
Do you provide International delivery?
Yes, we offer international delivery services. Whether you're sending a package abroad or receiving one from overseas, our couriers can facilitate the process. International delivery options may vary depending on the destination, shipping method, and courier service used.
How do I return an item?
Please note that the label is valid for 7 days after being issued. Once it is invalid, after-sale requests should be raised within 30 days of order delivery.
After the returned packages arrive at our local facilities, our staff will do a quality inspection within 7 days. If there is no further issue, we will refund you accordingly.
1. Pack Up Products
2. Print Out Stickers and Labels
3. Handover the Package to Couriers
What is your returns policy?
You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you would need to pay for the return or exchange cost if no quality issues are involved. For general return you need to keep the original packaging, and Item(s) must be:
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In brand-new condition
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Uninstalled and/or non-assembled
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Unused, no pieces missing
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With original tags and original packaging
How do I track my order?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.
How can I contact your couriers?
You can usually contact our couriers directly through their customer service hotline or website. Look for contact information on your shipping confirmation email or package tracking page.
What are your delivery options?
We partner with major shipping companies like J&T, PosLaju, Flash and Ninja Van shipping companies to offer the fastest, safest, and most reliable delivery service possible.